退款政策
Return & Refund Policy
Returns
Return eligibility depends on the items included in your order.
To be eligible for a return, an item must be in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging, unless otherwise specified in our return instructions.
If an item has been used, damaged, or handled beyond what is reasonably necessary to inspect its condition, we may deduct an appropriate amount from your refund.
Please contact us to learn about available return options and how to initiate a return.
How to Start a Return
Returns and cancellation requests are subject to the terms outlined in this policy and any rights you may have under applicable consumer protection laws.
Please contact us before sending any item back.
Unless otherwise stated by us or required by applicable law, customers are responsible for return shipping costs for returns due to a change of mind.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and help resolve it.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, as specified in this policy, on the relevant product page, elsewhere on our website, or at the point of purchase.
If you have questions about whether a specific item is eligible for return, please contact us before initiating a return.
Exchanges
Please contact us before returning an item to inquire about available exchange options and instructions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.
If approved, your refund will be issued to your original payment method unless otherwise stated. Please note that your bank or payment service provider may require additional time to process and post the refund to your account.
If a reasonable amount of time has passed since your refund was approved and you have not received it, please contact us for assistance.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights that may apply if an item is defective, not as described, not delivered within the required or agreed timeframe, or otherwise fails to meet applicable legal requirements.
Contact Us
For order cancellation requests, return initiation, return status inquiries, exchange questions, or reports of damaged items, please contact us at:
Email: makeuppet@outlook.com
You may also reach us through the contact information provided in our Contact Information Policy.